At Sanya Threads, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your clothes, we offer a hassle-free return and refund policy.

Here’s what you need to know:

• Return Window: You have [Number] days from the date of delivery to return your unworn, unwashed, and undamaged items with the original tags attached.
• Eligibility: Sale items, personalized items, and items returned outside the return window are not eligible for return or refund.
• Initiating a Return: To initiate a return, please visit our returns portal [link to returns portal] or contact our customer service team (refer to Help & Support section on our website for contact details).
• Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return arrives safely. 
• Refunds: Once your return is received and inspected (usually within [Number] business days), your refund will be processed to the original payment method used for the purchase. Please allow [Number] business days for the refund to reflect in your account.

Exchanges:

• If you’d like to exchange your item for a different size or color, simply follow the return process and place a new order for the desired item.

Damages or Defects:

• In the rare case that you receive a damaged or defective item, please contact our customer service team immediately. We’ll be happy to arrange a replacement or full refund for you.

Additional Information:

• We reserve the right to deny returns or exchanges that do not meet our policy guidelines.
• For detailed instructions and any exceptions to this policy, please visit our returns and exchanges policy page [link to returns policy].